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Frequent questions How can we
help you?

When do I receive the order confirmation?

As soon as we receive the validation of your order, you will receive an email with the order confirmation. In the case of payment by bank transfer, the order confirmation may be delayed by 1 day.

Where can I see the tracking of my order?

Order tracking can be viewed in the Order Tracking area or by logging into your account.

You will find the order number on the receipt we send by post at the time of purchase.

Seguimiento de pedido
How long does it take for a shop reservation to arrive?

When you make a reservation in the shop, the shop staff will give you the approximate delivery date. As soon as the item is available in the shop, you will receive a notification from the shop so that you can pick up your reservation.

Returns and exchanges
How are exchanges and returns to the Canary Islands handled?

In order to process an exchange or refund, please fill in the attached form.

Products returned for exchange and/or return from the Canary Islands will have to be sent back to our warehouse at the customer's expense. will not be responsible for the shipping costs, taxes, duties or clearance charges for these communities.

What is the return and exchange policy?

You will find the return and exchange policy in this section.

How long does it take to get my money back?

Approximately 15 days from the date of receipt of the product and that it is considered to be correct.

How can I manage a return, cancellation or size exchange?

You must fill in the return, cancellation or size exchange form available on the website at this link and you must follow the specified steps.

How can I benefit from a free return or size exchange?

If you return or exchange your size in our shops, it is completely free of charge.

How to select Saturday Delivery and/or Express Delivery?

When you are in the shopping cart you will see the different delivery selections available, in which you can choose Saturday delivery and express delivery which have an additional cost that will be shown in each case.

What is fast shipping?

Selecting the fast shipping filter will display the items that have the fastest delivery availability.

Envío rápido
How to make a payment on
  • Once we have selected a product and added it to the shopping basket suggestions of add-ons for this product will be opened. We can incorporate them if we wish.
  • At any time we can see what products we have in the basket and access your payment. There are three methods of payment: by credit card, by bank transfer and via PayPal.
  • If we already have PayPal account, we can make the 'express' purchase and our PayPal details will be sent to will be filled in automatically.
  • There is a fourth option, only valid in Spain, which is the purchase by financing with Cofidis, the conditions of which can be read here link.
  • When we fill in the data we can click on whether we want to create a account. This way your shopping experience will improve: with the account you can view your order history and organise your delivery address and other data that will speed up your shopping.
  • Once you have filled in your details, you make your purchase. You will receive a confirmation email.
  • If we want to know how is our purchase, we can do it in. by entering the order number in purchase e-mail in the section 'order tracking' and we will receive an email with the information.
  • Finally, a few days after receiving our product, we will receive an email to evaluate the product and know if you are satisfied with the purchase, information that helps us at to improve day by day. 😊
What payment methods are available?

You can make your purchase by Credit Card, Bank Transfer, Paypal, Deferred Payment (4xcard CofidisPay), Financed Payment ( 6*12*24x Codifis Pay), Klarna.

Do I have to pay duties?

f you are buying from a country outside the European Union, you will have to pay the corresponding taxes in each country. Additionally in the Canary Islands, Ceuta and Melilla.

How to choose country, language and currency on

When we enter, the website automatically detects the country.

If this is not the case, it is important to indicate this in the top right corner, since prices will be adjusted according to shipping costs.

We can also choose another currency to display prices and the language of the page.

How do I know my size?

All items have a size guide where you can check your size.

Mi talla
How can I check stock availability?

When you select the size, you will be shown the fastest delivery date of the item (including express delivery options with additional costs). In the shopping cart, after specifying the delivery address and before payment, you will see all the options available to you.

Where can I see the opening hours in shop?
On the website in the shops section you can access the calendar of openings and holidays.
Is the price in shop the same as on the website?

Yes, of course, the price in the shop is the same as on the website.

Do discount codes accumulate?

No discount codes do not accumulate

Where can I apply for the minimum guaranteed price?
On the website under Guaranteed Minimum Price you must fill in the form.