Are you from United States?

As soon as we receive the validation of your order, you will receive an email with the order confirmation. In the case of payment by bank transfer, the order confirmation may be delayed by 1 day.

Order tracking can be viewed in the Order Tracking area or by logging into your account.

You will find the order number on the receipt we send by post at the time of purchase.

When you make a reservation in the shop, the shop staff will give you the approximate delivery date. As soon as the item is available in the shop, you will receive a notification from the shop so that you can pick up your reservation.

In order to process an exchange or refund, please fill in the attached form.

Products returned for exchange and/or return from the Canary Islands will have to be sent back to our warehouse at the customer's expense.

Motocard.com will not be responsible for the shipping costs, taxes, duties or clearance charges for these communities.

You will find the return and exchange policy in this section.

Approximately 15 days from the date of receipt of the product and that it is considered to be correct.

You must fill in the return, cancellation or size exchange form available on the website at this link and you must follow the specified steps.

If you return or exchange your size in our shops, it is completely free of charge.

When you are in the shopping cart you will see the different delivery selections available, in which you can choose Saturday delivery and express delivery which have an additional cost that will be shown in each case.

Selecting the fast shipping filter will display the items that have the fastest delivery availability.

• Once we have selected a product and added it to the shopping basket suggestions of add-ons for this product will be opened. We can incorporate them if we wish.
• At any time we can see what products we have in the basket and access your payment. There are three methods of payment: by credit card, by bank transfer and via PayPal.
• If we already have PayPal account, we can make the 'express' purchase and our PayPal details will be sent to will be filled in automatically.
• There is a fourth option, only valid in Spain, which is the purchase by financing with Cofidis, the conditions of which can be read here link.
• When we fill in the data we can click on whether we want to create a Motocard.com account. This way your shopping experience will improve: with the Motocard.com account you can view your order history and organise your delivery address and other data that will speed up your shopping.
• Once you have filled in your details, you make your purchase. You will receive a confirmation email.
• If we want to know how is our purchase, we can do it in. Motocard.com by entering the order number in purchase e-mail in the section 'order tracking' and we will receive an email with the information.
• Finally, a few days after receiving our product, we will receive an email to evaluate the product and know if you are satisfied with the purchase, information that helps us at Motocard.com to improve day by day. 😊

You can make your purchase by Credit Card, Bank Transfer, Paypal, Deferred Payment (4xcard CofidisPay), Financed Payment ( 6*12*24x Codifis Pay), Klarna.

f you are buying from a country outside the European Union, you will have to pay the corresponding taxes in each country. Additionally in the Canary Islands, Ceuta and Melilla.

When we enter Motocard.com, the website automatically detects the country.

If this is not the case, it is important to indicate this in the top right corner, since prices will be adjusted according to shipping costs.

We can also choose another currency to display prices and the language of the page.

All items have a size guide where you can check your size.

When you select the size, you will be shown the fastest delivery date of the item (including express delivery options with additional costs). In the shopping cart, after specifying the delivery address and before payment, you will see all the options available to you.

Yes, of course, the price in the shop is the same as on the website.

No discount codes do not accumulate